Flexible Mind LLC ("we," "our," or "us") is committed to protecting the privacy and security of our patients' personal and health information. This Privacy Policy describes how we collect, use, and protect information obtained through our website and in the course of providing healthcare services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Address

• Email address

• Telephone number

• Date of birth

• Insurance information

• Payment and billing information

• Information submitted through contact forms or patient inquiries

• Information necessary to provide psychiatric evaluation, treatment, and care

We may also collect certain technical information when you visit our website, such as browser type, device information, IP address, and website usage data.

How We Use Information

We use information we collect to:

• Provide psychiatric and mental health services

• Schedule and manage appointments

• Communicate regarding treatment, services, and administrative matters

• Process billing and payments

• Respond to inquiries and requests

• Coordinate care with other healthcare providers when authorized or permitted by law

• Improve our website and services

• Comply with legal, regulatory, and professional obligations

HIPAA and Protected Health Information

As a healthcare provider, Flexible Mind LLC complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information (PHI) is used and disclosed only as permitted by law and as described in our Notice of Privacy Practices. If there is any conflict between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices will govern.

SMS/Text Messaging Privacy

Flexible Mind LLC may send text messages to patients regarding:

• Appointment scheduling and reminders

• Billing and payment matters

• Prescription refill requests

• Responses to patient inquiries

• Other administrative communications related to patient care

Patients must affirmatively opt in to receive text messages. Consent to receive text messages is not a condition of receiving treatment or services.

Message frequency varies. Message and data rates may apply.

Patients may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact our office directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold, rented, or shared with any third parties for marketing purposes.

Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information only as necessary to:

• Provide healthcare services

• Process billing and payment transactions

• Work with vendors and service providers who assist in operating our practice

• Comply with legal obligations, court orders, or regulatory requirements

• Protect the rights, safety, and security of our patients, staff, and practice

Any service providers with access to protected information are required to maintain appropriate safeguards and confidentiality protections.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality and understand website usage. These technologies do not collect protected health information.

Users may adjust browser settings to refuse cookies; however, some website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of any third-party sites they visit.

Your Rights

You may have certain rights regarding your personal information, including the right to request access to, correction of, or restrictions on the use of your information, subject to applicable laws and regulations.

Requests regarding protected health information should be made in accordance with our Notice of Privacy Practices.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

Flexible Mind LLC 6900 Wisconsin Ave Chevy Chase, MD 20815 | 301-786-3643|
email: fm@flexiblemindintegrative.com